Olsen's Grain

Sarah Johnson 4 months ago

I’ve always liked this feed store and the products are great, which is why this is disappointing to write. One employee, Brandon, repeatedly hits on me every time I come in, even after I’ve clearly told him no multiple times. It’s gotten uncomfortable enough that I avoid going inside when possible. Customers should be able to shop without being harassed or pressured after setting boundaries. I hope management can address this because otherwise the store itself is good and deserves better representation from employees.

Weston Loucks 5 months ago

Very friendly staff and good prices. Nice buying experience.

James Kirkham 7 months ago

The choices to care for your dog are great and the bulk treats are 10/10. I’ve been going to Olsons for 10 or so years and I’ve never had any problems. Service is great, they’ll take the bag to your car, etc.

Jessica Packer 9 months ago

I am driving down from salt lake with a horse who has not been drinking water and need electrolytes! I called both tractor supply and CAL Ranch first because they close right when I would get to them. They were so rude. I called Olsen’s 10 minutes before closing (I am still 3 hours away) and they are more than willing to help me out! Just another reason we should be shopping local! Thank you so much!

Paul B. a year ago

I have been a loyal customer of Olsen’s Grain - Flagstaff for my horses for 25 years. Over the years, I’ve always felt welcome, and the customer service was second to none. The team members knew my name, showed genuine interest beyond just making a sale, and created a welcoming, small-town feel. While I’ve occasionally had an order loaded incorrectly, these instances were rare and easily overlooked given the consistently excellent service. However, over the past two months, things seem to have taken a downturn. I typically spend around $800 a month on feed, but my last four orders have been loaded incorrectly. Hay is often out of stock, the store occasionally closes earlier than posted hours, and the staff seems unhappy. On multiple occasions, I’ve had to remind cashiers to log my dog and cat food bags for the “buy some, get one free” promotion, which was never an issue before. Additionally, I’ve noticed prices are climbing, and some of the products I rely on are either out of stock or no longer carried. It feels like the store is losing the personal, small-town touch that made it special. I truly value Olsen’s Grain and hope to see it return to the level of service and communit